Due to the global health crisis our customer service hours have been adjusted to Monday through Friday 7am-1pm PST.
Please be assured that we are working closely with our delivery partners and taking all necessary precautions to ensure the health and safety of our customers and our team members. Thank you for your patience and be safe and healthy!
Receive free freight (continental USA) on orders over $39 with use of code. Otherwise, orders less than 1 lb for a flat rate of $5.95 and $9.95 for orders greater than 1 lb. Delivery times may vary based on delivery zip code. Orders greater than 10 lbs will be shipped ground and may exceed 3-days. Delivery times do not include processing time. Cannot be combined with other offers and additional restrictions may apply.
Would it be possible to cut off the elasticswould the shoe fall apart?
It may be possible to wear if the elastic is removed but we cannot guarantee fit or quality if the shoe construction is altered. Please note, product that has been altered cannot be returned. - DDS Customer Service (12/04/2024)
B 04/22/2024 Bend-or what size ballet shoe would fit my daughter?
She is size 4 in street shoes
First you must convert the child shoe size to women's by increasing the shoe size by 2, a girl's size 4 would be a women's size 6. Then follow the suggested fitting of ordering 3-3.5 sizes up from street shoe. - DDS Customer Service (04/30/2024)
Daisy 12/26/2023 Ellicott City-md How to clean the shoes? Can they be washed?
You can wash them by wiping them with damp cloth, hand washing, or machine wash on a delicate cycle, cold water, in a laundry bag or similar only when necessary. - DDS Customer Service (01/08/2024)
Gracie220 11/11/2022 Waterloo-il Age: 30 to 39 What is the best way to clean these slippers?
I love the Hanami slippers. They're very softconform to my narrow feet better than others I've tried. The only issue I've had is with cleaning them. I hand-washed a pair of them in my sink at home like of done with lots of other slippers. When they dried, I noticed that the pads inside the shoe seemed a little warped. They've hardened a littlecurled up on the edges,they were really softcomfortable. I'm not sure if anyone else has had this issue, but I'm curious if I should be cleaning them a better way? I'm afraid to wash the other pair that I have.
As per Capezio, we recommend spot cleaning with a mild detergent and damp cloth, and hanging dry. We do not recommend submerging in water or putting in a washing machine or dryer. - DDS Customer Service (12/02/2022)
I have cleaned these shoes sooo many times I get a bar of soapscrub themrinse with warm water it works so goodit gets any rosin off too! My shoes always look brand new when I do this! - Sunshinedancer (07/29/2023)
I'm not sure what size to order in this shoe! I wear a size 7.5-8 in regular street shoesa 5.5 in the So Danca Bliss ballet flats. I really want to try this style, but I'm worried about ordering the wrong size. Any recommendations?
Size recommendations for this item are as follows: Women order 1 -2 sizes larger than street. Example if street size is 7.5 we would recommend 9.5. - DDS Customer Service (01/28/2021)
Lavin 08/02/2019 San Jose-ca Age: 19 to 21 Is the split sole suppose to be in the way when arching your foot?
It's going to be my very first time dancing at a ballet classI just received my dance shoes. Is the split sole suppose to be in the way when arching your footis the pair just small? It does feel quite tight like a sock ...wondering if that's how it's suppose to be.
Please call our Customer service specialists at 1-800--328-7107 regarding your order so we can obtain more information to assist you. Thank you. - DDS Customer Service (08/08/2019)
OC dancer 07/24/2017 Yorba Linda-ca Age: 40 to 49 Are criss-cross elastics already attached, pre-sewn,just provided but not attached?
Hello! Thank you for contacting us. The elastics are not sewn to the shoes. They are provided for them to be sewn at the place that is comfortable to wear. - DDS Customer Service (07/26/2017)
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